In an ideal world, every product that you sell will work flawlessly from the day its received throughout its entire lifecycle, however that’s not always the case. With WYS's native return materials management functionality, you can easily turn a negative situation into a positive one with a quick and efficient process revolving around case management that lets everyone know what's happening. From the first contact to let you know a return is imminent, your customer is kept up to date with email updates and access to a unique portal where they can update any additional information.