When a customer chooses to return a product, the reason they are doing so isn’t really important. What is important is that you delight them with awesome communication and efficient and clear steps in the process. WYS’s return material authorization feature is integrated into the customer support area and is often kicked off and managed through the support / case management area. This allows us the ability to easily track recurring issues over time and provide strategic insights through dashboard analytics.
In an ideal world, every product that you sell will work flawlessly from the day its received throughout its entire lifecycle, however that’s not always the case.
WYS's warranty management functionality allows you to easily define different warranty profiles including coverage, start date, time period, etc. and apply them to specific products.
Once an RMA number has been assigned, it's critical to identify the next steps whether they be to advance ship a replacement, ship upon return, return for investigation / repair or even issue a refund.
Industries
Wholesale Distribution
Retail
Manufacturing
Food & Beverage Distribution
